When you think of social marketing, you probably think of Facebook, LinkedIn, Instagram, or maybe even TikTok.
One platform that people might not think of at first when marketing their business is actually WhatsApp.
According to Hootsuite, over 1.2 billion people use WhatsApp every month.
This makes WhatsApp a great platform for many businesses who want to reach and communicate with consumers. WhatsApp messaging can be time-consuming, though, especially if you have many consumers to communicate with.
WhatsApp Business message templates can help you enhance customer experience, build engagement with your brand, create leads, shorten response times, and react to clients outside of regular business hours.
In this article, we’ll take a look at some WhatsApp business messages that business owners can use to better interact with their customers and prospects via WhatsApp.
17 Top WhatsApp Business Messages
Setting Crystal-Clear Expectations
Setting a reasonable expectation for when your consumer may receive a communication should be your first priority. Simply said, it makes a consumer feel better to know when they will receive a response. When defining these expectations, be very detailed.
Use these templates to send quick messages and set expectations for your customers.
We'll Get Back to You ASAP
We’ll get back to you as soon as possible.
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24 Hour Response
Thanks for getting in touch! We’ll send you a response within 24 hours.
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Message Received Response
Your message has been received. Expect a response within one business day.
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Sending General Inquiry and Support Messages to Visitors
Always keep in mind that the finest welcome message on WhatsApp is the one that immediately addresses the customer's demand and expresses your intention. The tone of your communication will need to change depending on the circumstance.
Use these templates to send automated responses to communicate with your customers.
Auto Response With Time Estimate
Hello {formtext: name=name; default=there; cols=10}!
Thank you for contacting ACME.
We’ll get back to you with a support agent to address your question by {time: h:mm a; shift=+120m}.
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Auto Response Template
Thank you for contacting us. We have received your inquiry and will send a response within one hour.
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Delayed Response Template
We look forward to helping you! Expect a response within one to two hours via email.
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Greeting Customers and High-Value Leads
The secret to utilizing any kind of texting software is to not use it excessively. A quick and casual method to contact a person or organization is through WhatsApp. Always make it succinct and to the point while keeping in mind your company's tone of voice and overall identity. When your business is open, we suggest utilizing the first message on the list below.
Use these templates to send useful tips to customers.
3 Hour Response
Thank you for contacting us! We’ll get back to you within three hours. Kind regards, the ACME support team.
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Check FAQ Response Template
Hey {formtext: name=name; default=there; cols=10}!
Welcome to ACME. We’ll get back to you within 24 hours.
Meanwhile, feel free to browse our help center to see if your question has already been answered.
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Discount Option Response
Hey {formtext: name=name; default=there; cols=10},
Thanks for getting in touch with ACME!
Did you know that new users can benefit from a {formmenu: 10%; default=15%; 25%} discount on everything in our shop? Use code ACME to take advantage of this offer today!
If you have any additional questions, we’ll get back to you within one hour
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Educating Customers About Your Brand
Because users anticipate receiving a message when they interact with a new company or are interested in learning more, WhatsApp messages have a high open rate. Here is a sample welcome message that you can use to promote your company.
Use this template to get your customers engaged with your business.
Education Template
Hey {formtext: name=name; default=there; cols=10},
I’m Alex from ACME.
Our support team is ready to ensure that you have the best possible buying experience. Ready to shop?
Visit {link: //blaze.today/}Our Website{endlink} to learn more.
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Greeting Technical Support Users
Growing demand for self-service among clients is a significant trend in customer support. To reduce the need for a sizable customer support personnel team, you can build up your own help center. Customers will always be able to access information in this way, including after business hours.
Use these templates to address technical issues that customers are facing.
Technical Response Template
Thank you for your message. Our technical support representatives will view your message and forward it to a team member who can help. We’ll send you a response within one business day.
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Help Center Response Template
Thanks for your inquiry! In the meantime, take a look at our help center, where you can find tons of frequently asked questions and answers that could solve your problem.
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Account and Order Activation Messaging
A distinct account confirmation message can be made, depending on your user activation procedure. Just as well, any orders placed through your platform should also be accompanied by order confirmation messages. These templates are valuable because it shows that you’re keeping your leads in the loop throughout the sales funnel.
Use these templates to send automated messages when customers sign-up or order something.
Account Activation Template
Welcome, {formtext: name=name; default=John!; cols=10}!
Your {formtext: name=Text Blaze; default=Business; cols=10} account is activated. You can log into your account and manage your preferences via: {link: //dashboard.blaze.today/}This Link{endlink}.
Don’t hesitate to contact our support team if you have a questions.
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Order Confirmation Template
Hey {formtext: name=name; default=there; cols=10}!
Your order has been confirmed. Your purchase will be shipped within three to five business days.
Visit {link: //blaze.today/}Our Website{endlink} for any additional information on shipping times and updates.
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Requesting Feedback from Customers
Send a WhatsApp message to the consumer asking for feedback after the order has been received. To write a succinct message, use the following template.
Use this template to notify customers when their order has been delivered.
Order Delivered Template
Hey {formtext: name=name; default=there; cols=10}!
Your recent order from ACME has been delivered.
If you would like to share your experience with us, please submit your feedback on {link: //blaze.today/}Our Website{endlink}.
We want to ensure your experience is the best it can be, and giving us feedback will only take one minute of your time.
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Marketing Messages
WhatsApp now formally permits non-transactional alerts or promotional messages. Through one of WhatsApp's Meta Partners, you can view WhatsApp advertising messages. Here are a few of the most popular WhatsApp message themes you may use to advertise your goods and services. Keep in mind that you can also insert images into your messages for additional promotional effect.
Use these templates to send marketing messages to customers.
Marketing Message Template
Good news! ACME has officially gone live!
Order yours today using the code ABCDE to enjoy free shipping. Order here on {link: //blaze.today/}Our Website{endlink}.
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Sale Announcement Message Template
Sale season is finally here! Browse our exclusive deals for {formtext: name=new products; cols=12} and get your hands on our best-sellers with discounts up to {formmenu: 20%; default=35%; 55%} off!
Our summer sale ends on {time: YYYY-MM-DD; shift=1W}, so don’t miss out!
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Use Text Blaze to End Repetitive Typing Forever!
We hope you’ve found some useful templates after reading this article. Using WhatsApp message templates can make life so much easier for your business. With Text Blaze, you can use template to eliminate repetitive typing and back-and-forth with customers forever.
Create customizable, dynamic templates using our keyboard shortcuts that you can use anywhere online. Join over 150,000 people from across the world to end repetitive typing forever. Get started for free today!
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