References
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[2] Watzlawick, P., Beavin, J., & Jackson, D. [1967]. Pragmatics of human communication. New York: Norton.
[3] Edwards, R. [2011]. Listening and message interpretation. International Journal of Listening, 25, 47-65. doi:10.1080/10904018.2011.536471. Page 52
[4] Imhof, M. [2010]. The cognitive psychology of listening. In A. D. Wolvin [Ed.], Listening and human communication in the 21st century [pp. 97-126]. Boston: Blackwell.
[5] Burleson, B. R. [2011]. A constructivist approach to listening. International Journal of Listening, 25, 27-46. doi:10.1080/10904018.2011.536470
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[7] Edwards, 2011, page 42
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