Active listening skills arent just a nice-to-have. They improve communication, strengthen relationships, boost team performance, spur personal and professional growth, and play a huge role in leadership excellence.
Taken further, active listening is not just functional. Its effective.
How so? Anyone who has experienced good listening can understand its power.When someone listens to you well, you feel validated, understood, and often more invested in the listener and your shared goals.
Moreover, active listening helps you feel more positive about the interaction itselfeven if that interaction makes forays into difficult territory.
Which leads us to our central point:
Active listening is actually the first step toward effective listeninga key component of high-level communication that helps practitioners spur progress and accomplish goals.
Here, well look at 2 key parts of activating your listening skills:
- Part 1: practice active listening techniques
- Part 2: evolve into an engaged, effective listener by employing an easy, 3-step framework
Lets tune in.
A Closer Look at Active Listening
Active listening hinges on attention and engagement. But before you focus on either, you must choose to approach your improvement with intentionality and determination, because it might be a big changeand challenge!
Begin with these tactics:
Give Full Attention to the Speaker
Attention is key to active listening. Obvious, perhaps. But also far more easily said than done.
How often does your attention wander when youre listening to someone? And even when you areengaged, something thats said can easily trigger a memory or opinion in your own brain, at which point your attention moves to your own thinking rather than the words of the speaker.
Awareness is the first step in overcoming this listening trap: accept and be aware that your mind might wander, and when it does, consciously return your attention to the speaker.
By going into the conversation with this awareness, youre more likely to catch your mistake and fix it.
And go easy on yourself! Everyones attention shifts throughout conversations, so dont get down if progress is slow at first. In fact, you should cheer yourself on for the awareness youre developing!
The next step is a big help to attention as well.
Convey Interest with Verbal &Non-Verbal Cues
This is a twofer: by making an effort to show that youre actively listening through your words and gestures, you
- Build the speakers awareness that youre truly engaged
- Help yourself maintain attention on the conversation rather than your own thoughts
- Establishing a physical posture toward the listener
- Responding with understanding word or sounds [e.g., hmm, oh, I see]
- Maintaining eye contact
- Chiming in with questions wherever necessary/appropriate
- Leaning into the conversation
- Reflecting what you hear with facial expressions, such as a smile or a look of surprise
As you practice these active listening techniques, you will not only enhance your overall communication skills but also help others feel comfortable communicating openly and honestly.
From Active to Effective Listening
Effective listening takes all the benefits of active listing and turns up the volume. It helps people and teams build understanding, efficiency, and progress toward goals, such as
- Clarifying a miscommunication
- Sharing an idea
- Working out a disagreement
- Planning a group effort
The key is to communicate understanding and caring through your listeningwithout saying a word.
Weve touched on the fact that most effective listening problems are rooted in a focus on self: Im too wrapped up in thoughts about what Im going to say next, how I look, whether my breath is okay, and even whether I seem attentive.
The secret to effective listening lies in overcoming this. To do so, we clarify our focus with a simple, other-centered framework:
- Do I hear what s/hes saying?
- Do I understand what s/hes saying?
- Do I care about what s/hes saying?
Well call this the HUC framework: Hear, Understand, Care.
Hearing is the first and most basic step: This is where those active listening skills come in. We want to use these tactics to help tune in and really hear the other person, rather than focusing on our own thoughts.
Understanding is the next step: Do the listeners words make sense to me? If not, am I asking clarifying questions to support my understanding?
Caring is the final and most advanced step: Do I genuinely care about what this person is saying? Am I not just engaged in this conversation, but also invested in it?
Key Point: Effective Listening is NOT Agreement
Notice that none of the HUC questions touch on whether or not I agree.
In fact, the question of agreement distracts me from my ability to listen effectively. It keeps me tuned into myself and what I want to say next.
The HUC questions are specifically designed to help you avoide the distraction of agree or disagree and instead practice effective listening.
How to Practice Effective Listening
To start practicing your effective listening skills, begin with this coming week: commit to simply keep the 3 HUC questions in mind during any social or professional conversations.
After this practice period, most people have had some success with HUCtheyve started exercising their effective listening muscles. But their minds still wander while trying to listen actively. This is normal!
If your thoughts drift while youre listening, try placing your HUC framework directly into the conversation through questions. This helps you realign your thinking to the effective listening approach. Some examples:
- So youre saying that it bothers you when? This question, which repeats or rewords a statement from the speaker, reflects your hearing.
- Lets see if I understand this right. You feel that this could have been handled without so much conflict by This is a great understandingquestion. Youre taking what youve heard and interpreting it to show and confirm your understanding.
- I can see that youre upset about the way that was handled. By identifying the speakers emotional response, you are reflecting your care for what theyre discussing.
When you practice these active listening questions, the benefit is twofold:
- It shows the speaker your interest and investment
- It keeps your listening focused: in order to offer a relevant HUC comment or question, you must concentrate on the conversationwhich means youve practiced active listening!
A Final Note of Encouragement
Active, intentional listening is key to the type of interpersonal communication that ignites solutions and forward progress. But if listening is not your strong suit today, remember this key point:
Good listening is a skill, not an attribute. Heres a quick rundown on this difference and why it matters:
- A skill can be learned, practiced, and improved. Example: playing the violin.
- An attribute is a natural traitan inherent strength. While you can optimize attributes, theres a limit to how much you can do with a true challenge area.
In other words, if youre no good at listening today, not to worry! You can learn this. And the fact that you know its not a skill youve mastered is a great first step in becoming an excellent student of it.
Practice, study, and perseverance will reap great rewards. The benefits of your efforts may include
- Increased understanding
- Decreased miscommunication
- Greater trust and loyalty
- Improved relationships
- Better problem solving and collaboration
- Increased success at work
- A larger professional network
- An increased number of social connections
- Higher grades at school
- Growth in self-esteem and confidence
- Better health and well-being
- And on and on
Happy hearing!