Why is my laptop stuck on start screen?

I'm assuming windows 10 is on the system.....

Please run the diagnostic tool to check the hardware on system by following steps below:

1. Power off system. Remove all peripherals [except AC adapter]

2. Power on system, quickly start tapping the F12 key continuously until you see Preparing one time boot menu in the top right corner of the screen. In Pre- boot menu, select diagnostic. After quick tests finished, select Hard drive and Thorough Test Mode. Report back any error code.

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