Laptop screen freezes but mouse moves
Share This: I recently installed an SSD into my laptop and did a clean install of Windows 10. Occasionally after some usage, Windows 10 would freeze but I could still move my mouse. Eventually I couldnt click on anything, but I could still move the mouse around the screen. Trying Control+Alt+Delete wouldnt work so there was no way to access the Task Manager or restart the machine. The only option was to long-press the power button and kill the power, then restart it. While searching for similar problems, I came across this suggestion, which is Microsoft KB3083595 According to the article:
How To Fix Windows 10 Freezes With SSDIdentify if you are running the inbox AHCI driver (StorAHCI.sys):
Disable MSI for the controller in the registry:
Driver Update OptionIf youre using the generic driver StorAHCI, I would recommend trying to find the driver that matches your chipset. In my case, it is Intel. While I thought I installed all of the drivers from my laptop manufacturer, I realized the AHCI driver didnt actually install. It copied the files to a folder but there wasnt an installer exe.
It is almost always better to run matching drivers than use the generic ones. Im still testing, but so far I havent had anymore freezing. While the Microsoft article refers to the disk usage getting stuck at 100%, I cannot verify if that was the cause of my issue since I couldnt access Task Manager when it happened. After a few hours of making this registry change, I havent had the issue repeat itself. If youve encountered this issue, let us know if this fix worked for you or not by leaving a comment below. Share This: |