Why does my music stop when my phone goes dark?
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Home Troubleshooting Music stops when the screen is locked Music stops when the screen is lockedIf the music stops in the background or when the screen is lockedDocuments app allows you to listen toaudioandvideo files when the app is in the background or the screen is locked. If the music stops while in the background, you can fix it this way: Show
If the steps above haven't solved the problem, please contact us via this page and our support team will soon get in touch to help. Note: Video files (e.g. .mp4 video) will be paused once you lock the screen. However, you can still listen to videos in the background. Listen to videos in the background/when the screen is lockedOnce the screen is locked, or when you switch to another app/the main screen of your device, tap the Play button on the lock screen/in the control center to start the video. You can also listen to videos in the background using the Picture in Picture feature supported in Documents if you have iOS 14 or later. The video player automatically scales down to a corner of your screen allowing you to watch a video and work with other appssimultaneously (until you disabled the option in the System Settings of your device). Tip: Documents canextract audio from video files so that you can listen to it using our Audio Player. If the article doesn't help, please contact us via this page - we're happy to help personally. Was this article helpful for you? Yes No If youd like to get individual help from our Customer Support team, follow the steps on the Contact Us page. Wed appreciate your feedback to help us improve the article: Thank you! Tell us more about your experience with Documents Help Center:
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