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Some people may be crashing on launch. If you are one of those people, it could be one of the following issues:

• Visual Studio 2015 redistributables are not properly installed
• Corrupt player profile
• Inability to use DirectShow to play the intro videos

What we'd like is to try to get to the bottom of each of these issues and try to solve them for everyone. But we need specific data. Here's the first step:

If you see the launcher, and click play -- and nothing happens, it is likely a Visual Studio 2015 Redistributables problem. Here's what to do:

1. Go to your Steam Client
2. Find Age of Empires in your game list. Right click on it and hit properties.
3. Go to the local files tab
4. Click browse local files
5. Backup launcher.exe by renaming it to something else.
6. Rename AoK HD.exe to launcher.exe
7. Double click the new launcher.exe
8. Note the error -- likely a missing dll.
9. Try manually installing the C++ redistributable for Visual Studio 2015. Age of Empires depends on a number of libaries. Most games do. You can download it from the Microsoft site: http://www.microsoft.com/en-ca/download/details.aspx?id=48145
10. Note any problems you have repairing, uninstalling, or installing it from scratch. When you first played Age of Empires on Steam, Steam attempts to install the redistributable. But if it fails, it fails silently. So installing it manually will tell you what the error is.
11. If it won't install, and you have a generic error, please make sure its uninstalled, then do a full windows update to get all the latest hotfixes, and try again. Until it successfully installs, you will be unable to play the game.
12. Please feel free to post your experiences here.

Redistributables Update - July 13, 2016

1. The game only uses the 32-bit redistributables. It's based on the application, not the OS. Typically the OS will eventually accumulate redistributables for different versions (2012, 2013, 2015) in both 32-bit and 64-bit variations based on which apps you install. I imagine the majority of people will install the 64-bit OS, but just remember the game only needs the 32-bit redistributables. Installing both isn't a problem though.
2. Windows Updates can be finicky. Buried in the Windows Update settings, you can choose to install Optional updates while checking for updates. It appears the redistributables may need some of those optional updates. I suspect this is where some of you might be failing. Depending on which flavor of Windows you have, the settings can be in different places. For example in Windows 8 -- you first check for updates and wait a long time, then it reports how big the updates are (105MB-228MB total), and right below that "View Details". In View Details, you get a giant list, and if you scroll to the bottom you will see a list of optional updates that are unselected. I don't know which of them you want to install, but it's generally easiest to install them all, then try installing the redistributables manually again after that. 2015 in particular isn't reporting all the KB dependencies that should be installed first.
3. Try to specifically install up KB2999226[support.microsoft.com] -- specifically the x86 (32-bit version). This is a Universal C Runtime library. If this fails, it might have better error reporting for dependencies. We've heard reports that this is solving it for people unable to install the redistributables.

Redistributables are used by most applications and are stored centrally by Windows. Functionality like memory management, data containers, file io, etc... very common things. Having them centralized is key as you can receive key updates that can solve security threats and other bugs. In addition, it saves a lot of space because every app doesn't have to maintain their own copy of all of these dlls that are referenced. When the redistributables fail to install, then the application depending on them cannot run. We've got direct contact from the Microsoft team, so if you are failing, please provide a file share link containing your dxdiag.txt as well as the log file that is generated when the redist fails to install (or the KB2999226). This info would be used to identify any other cases where people cannot install this.

If the game crashes before the main menu (while the Mod Manager validation is on the screen). It is likely either a video player problem or a corrupt player profile. After the validation is complete, the intro video plays, then the main menu appears.

1. Go to your Steam Client
2. Find Age of Empires in your game list. Right click on it and hit properties.
3. Go to the local files tab
4. Click browse local files
5. Go into your Logs folder and look for the most recent timestamped folder, then go in there and find your main-log.txt file. Open the file and look at the bottom. Note the last thing it tried to do.
6. If it's a video player problem, Then back in properties in the General tab - click the Set Launch Options button and add SKIPINTRO and try again.
7. If it's a corrupt player profile problem, delete your Player.nfp file in your Profiles folder. Also turn off cloud saves so you don't keep re-downloading a potentially corrupt player.nfp (repeat steps 1-4)
8. Again, would appreciate feedback on the forums.

If the game crashes while attempting to load a single player save or replay (from main menu), you may have a corrupt save file. What we really want is to get our hands on any bad files so we can fix it gracefully. So here's what to do to identify the file: