What are the sources of emotions and moods Quizlet
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A Concise Introduction to Logic13th EditionLori Watson, Patrick J. Hurley 1,967 solutions  Psychology: Principles in Practice1st EditionSpencer A. Rathus 1,024 solutions Myers' Psychology for AP1st EditionDavid G Myers 313 solutions Psychology1st EditionArlene Lacombe, Kathryn Dumper, Rose Spielman, William Jenkins 580 solutions A model called affective events theory (AET) demonstrates that employees react emotionally to things that happen to them at work, and this reaction influences their job performance and satisfaction. The theory begins by recognizing that emotions are a response to an event in the work environment. This environment creates work events that can be hassles, uplifting events, or both. These work events trigger positive or negative emotional reactions, to which employees' personalities and moods predispose them to respond with greater or lesser intensity. People who score low on emotional stability are more likely to react strongly to negative events. People's emotional response to a given event can change depending on mood. Finally, emotions influence a number of performance and satisfaction variables, such as organizational citizenship behavior, organizational commitment, level of effort, intention to quit, and workplace deviance. Most jobs require emotional labor, an employee's expression of organizationally desired emotions during interpersonal transactions at work. A worker's emotional state influences customer service, which influences levels of repeat business and levels of customer satisfaction. Providing quality customer service makes demands on employees because it often puts them in a state of emotional dissonance. Over time, this state can lead to job burnout, decline in job performance, and lower job satisfaction. In addition, employees' emotions may also transfer to the customer. Studies indicate a matching effect between employee and customer emotions, an effect that is called emotional contagion, the "catching" of emotions from others. The primary explanation of emotional contagion is that when someone experiences positive emotions and laughs and smiles at you, you begin to copy that person's behavior. So when employees express positive emotions, customers tend to respond positively. Emotional contagion is important because when customers catch the positive moods or emotions of employees, they shop longer. When an employee feels unfairly treated by a customer, for example, it's harder for him to display the positive emotions his organization expects of him. Recommended textbook solutionsPsychology1st EditionArlene Lacombe, Kathryn Dumper, Rose Spielman, William Jenkins 580 solutions Emotions and moods have proven relevant for virtually every OB topic we study, and they have implications for managerial practice. Increasingly, organizations are selecting employees they believe have high levels of emotional intelligence. Recent research suggests mood is linked to motivation, especially through feedback. Leaders rely on emotions to increase their effectiveness. The display of emotions is important to social behavior like negotiation and customer service. The experience of emotions is closely linked to job attitudes and behaviors that follow from attitudes, such as deviant workplace behavior. Certainly there are practical and ethical limits to controlling employees' and colleagues' emotions and moods. Emotions and moods are a natural part of an individual's makeup. Where managers err is in ignoring co-workers' and employees' emotions and assessing others' behavior as if it were completely rational. Managers who understand the role of emotions and moods will significantly improve their ability to explain and predict their co-workers' and employees' behavior. What are the sources of emotions and moods?What causes moods. Moods and emotions are complex. It's thought three factors combine to create them in the brain: biology (for example, hormones and brain chemicals), psychology (such as personality and learned responses), and environment (like illness and emotional stress).
How are emotions and moods different quizlet?Moods are feelings without a specific cause. Emotions are responses to specific events.
What are moods quizlet?Intense feelings that are directed at someone or something. Moods.
What is the difference between emotions and moods What are the basic emotions and moods?Emotions are short-lived feelings that come from a known cause, while moods are feelings that are longer lasting than emotions and have no clear starting point of formation. Emotions can range from happy, ecstatic, sad and prideful, while moods are either positive or negative.
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